Terms and Conditions of Sale
Updated on 17 July 2025
PREAMBLE
The website www.artushotel.com, hereinafter referred to as “the site”, is a hotel booking tool.
It is published by Biografy Group, with share capital of €27,011,535, whose registered office is at 32, avenue de l'Opéra – 75002 PARIS and which is registered with the Paris Trade and Companies Register under number RCS 429 706 781. Intra-community VAT FR 55 429 706 781. To contact us: contact@biografygroup.com or by telephone on 01 53 09 30 30.
For the application of these terms and conditions of sale, it is agreed that the customers and ARTUS HOTEL shall be collectively referred to as the “Parties” and individually as a “Party”, and that the user who has confirmed a booking or an order shall then be referred to as the “customer”.
These terms and conditions of sale apply to all countries and all currencies. Any booking or order implies full acceptance of the terms and conditions of sale.
ARTUS HOTEL reserves the right to modify these terms and conditions of sale at any time by publishing a new version on the Site. The applicable terms and conditions of sale remain those in force on the date of the booking or of the order being placed.
ARTICLE 1: GLOSSARY
“Confirmation email”: Email sent by ARTUS HOTEL as the last step of the booking or ordering process. It summarises the booking confirmed by the customer and confirms its receipt by the website www.artushotel.com. The confirmation email constitutes a booking confirmation as defined below.
“Booking confirmation”: Electronic document summarising the characteristics of the services booked at the end of the booking process and its validation by the Customer. The booking confirmation is issued in particular after a booking made on the website www.artushotel.com, during which the customer enters their bank card number for an online payment or a guarantee before proceeding to final validation.
“Establishment contract”: Contract for the supply by the ARTUS HOTEL establishment of all the services defined below that have actually been ordered by the Customer following validation of their online booking or by another booking method.
“Customer”: Adult natural person with full legal capacity at the time of entering into the establishment contract.
“Booking request”: Request to book rooms or restaurant tables made by the customer through mobile communication services or over the internet.
“Mobile services”: All the services and protocols that allow mobile phones to connect to the Internet, and in particular allow the consultation and booking of the services provided by ARTUS HOTEL.
“Online booking”: Booking of rooms, restaurant tables and any accessories or additional services offered by the ARTUS HOTEL establishment on its website www.artushotel.com.
“Booking by telephone or email”: Booking of rooms or additional services offered by ARTUS HOTEL by telephone call or by email sent by the Customer, following the booking registration process described in these terms and conditions of sale.
“Establishment”: Refers to the ARTUS HOTEL establishment comprising rooms or any other ancillary services offered on the website www.artus-hotel.com.
“Services”: Services marketed by ARTUS HOTEL consisting, under a contract with the establishment, in the provision of rooms whose essential characteristics are presented on the website www.artushotel.com, with or without meals and/or breakfasts and other additional services linked to temporary accommodation, and in particular artistic events. In accordance with the provisions of article L. 111-1 of the Consumer Code, these services are set out on the website www.artushotel.com.
“Extras”: Services marketed by ARTUS HOTEL consisting, under a contract between the establishment and the customers, in services that are different from and complementary to those offered in the provision of rooms, whose essential characteristics are presented on the website www.artushotel.com.
“Website”: electronic service operated by ARTUS HOTEL on the internet and accessible at the following URL: www.artushotel.com.
“WAP”: communication protocol whose purpose is to allow access to the Internet using a mobile terminal.
ARTICLE 2: SCOPE
2.1 EXTENT
These general terms apply, without restriction or reservation, to all the services offered on the website www.artushotel.com by ARTUS HOTEL, which operates the aforementioned site, in particular for the purpose of booking rooms and other services complementary to temporary accommodation in the establishment.
2.1.2. These General Terms apply to all operations for subscribing to the services defined above carried out by the Customer.
2.2 TERRITORY
The services shown on this website are offered to be provided to the Customer by ARTUS HOTEL in one of its establishments to the exclusion of any other place, following an effective booking by the Customer.
2.3 DURATION
2.3.1. These general terms apply for the entire time the services are online on the ARTUS HOTEL website www.artushotel.com
2.3.2. ARTUS HOTEL reserves the right, without notice or compensation, to close temporarily or permanently the website www.artushotel.com or the online booking area.
2.3.3. ARTUS HOTEL is not responsible for damage of any kind that may result from temporary unavailability or from the permanent closure of all or part of the site or of the services associated with it, such as the online booking area.
2.4 LEGAL REGIME
2.4.1. These general terms are subject to the provisions of articles L. 121-16 et seq. of the Consumer Code.
2.4.2. Any booking for the consumption of the services defined above, made on the website www.artushotel.com, is subject to these general terms and to the specific rate conditions for each of the said ARTUS HOTEL services set out below.
2.5. PURPOSE
2.5.1. These general terms define the rights and obligations of the parties in the context of the remote booking of services offered by ARTUS HOTEL on its website www.artushotel.com
2.5.2. They govern all the steps necessary for the booking and the follow-up of the booking between the contracting parties, its maintenance and its validity.
ARTICLE 3: CAPACITY AND ACCEPTANCE BY THE CUSTOMER
3.1 The customer has no statutory right of withdrawal when purchasing a stay online. Indeed, article L. 221–21-8 12° of the Consumer Code provides that the right of withdrawal cannot be exercised, among others, for contracts for accommodation services.
If you wish to cancel your booking, check the conditions of your booking.
3.2. Every Customer acknowledges having the capacity to contract under the conditions described in the general terms set out below, that is to say being of legal age and not under guardianship or curatorship. However, the Management of the establishment reserves the right to ask the Customer, on arrival at the establishment, for proof of identity including, in particular, their date of birth.
3.3. The Customer acknowledges that these terms form an integral part of the establishment contract.
3.4. The Customer agrees that the General Terms, the contractual documents informing them of the services and specific rates of each of the services, as well as the order forms and the procedures for doing so, are presented to them online on the site www.artushotel.com for the purposes of concluding the Establishment Contract.
3.5. The Customer declares that they have obtained from HOTEL ARTUS all the necessary information on the site www.artushotel.com
3.6. The Customer acknowledges having read these general terms, having accepted them, as well as all the terms of the proposal, before placing their order and having accepted all of its terms.
3.7. Any validation of an online booking from the website www.artushotel.com by the Customer presupposes prior consultation and acceptance of these general terms.
3.8. The Customer's agreement to these general terms is given during the booking process, prior to the validation of their booking.
3.9. Prior to ordering the services, the Customer declares that the booking of these services is made for their personal needs.
3.10. The Customer may save and print these general terms from the site www.artushotel.com using the standard functions of their browser and/or computer, in particular under the “T&Cs” tab.
3.11. The Customer expressly accepts that entering the required banking information, accepting these general terms and validating the booking voucher or request constitute an electronic signature within the meaning of article 1316-4 of the Civil Code, which has, between the parties, the same value as a handwritten signature.
3.12. The Customer, upon presentation of their identity document as stated in article 3.1 above, undertakes to complete the individual police registration form in the countries concerned by this article, in accordance with the provisions of article R. 611-42 of the Code on the Entry and Residence of Foreign Nationals.
ARTICLE 4: CONTENT OF THE SITE
4.1. The site shows the following information:
The identification of the company ARTUS HOTEL, stating its company name, the address where it is established and its email address.
The essential characteristics of the accommodation offered (the sheets for each category of room offered can be consulted outside of a booking under the “ROOMS” section for each of the establishments concerned, during the booking process under the room availability calendar and when choosing the room according to the dates chosen by the Customer for their booking, and may be illustrated by a photograph of a room at the same rate. It is however specified that THE PHOTOS ARE NOT CONTRACTUAL insofar as the interior presentation or decoration elements as well as the sizes of the rooms differ within the same establishment or from one establishment to another).
The prices of each of the services relating to accommodation and additional services.
The payment terms.
The general terms and conditions of sale.
The period of validity of the offer and of its price.
The minimum duration of the proposed contract, where applicable.
The absence of a right of withdrawal and, where applicable, the cancellation terms.
4.2. All the information on the website www.artushotel.com is presented in French and English.
ARTICLE 5: BOOKING
5.1. ONLINE BOOKING PROCEDURE
5.1.1. The Customer chooses the services presented on the site www.artushotel.com, which offers them the possibility of booking a room or a table, at transparent contractual rates with or without options or Extras left to the Customer's free choice.
5.1.2. The Customer acknowledges having read the nature, purpose and booking procedures of the services available on the website www.artushotel.com and having requested and obtained the necessary and/or additional information to make their booking in full knowledge of the facts.
5.1.3. The Customer is solely responsible for the choice of services and their suitability for their needs, so that the liability of ARTUS HOTEL cannot be sought in this respect.
5.1.4. The booking is deemed accepted by the customer at the end of the booking process by clicking on the “CONFIRM BOOKING” field.
5.2. ONLINE BOOKING PROCESS
5.2.1. The booking is confirmed upon the customer's receipt of the booking confirmation sent by ARTUS HOTEL, or upon online payment by bank card under the conditions set out in article 5.2.4. A confirmation screen will then appear online.
5.2.2. The Customer undertakes, prior to any booking, to complete the information requested.
5.2.3. The customer attests to the truthfulness and accuracy of the information provided.
5.2.4. The booking procedure includes, in particular, the following steps, it being specified that the Customer can always go back in the booking process:
Choice of the place of stay: the Customer determines the establishment with a click by choosing the city of the stay.
Choice of the start date of the stay (arrival) and the end date of the stay (departure)
If the arrival and departure dates are not entered, a calendar showing the available or fully booked days for the previously selected establishment is displayed. For each available day the calendar shows the best available rate under the date. This is the best available rate per night and per customer. By clicking on the dates, the Customer can select their arrival and departure day and thus access the next steps.
Choice of the number of rooms booked: The Customer determines with a click the number of rooms chosen for the dates of their stay. If several rooms are booked, the booking process continues room by room.
Choice of the number of adults for the room: The Customer determines with a click the number of adults per room.
Choice of the number of children for the room: The Customer determines with a click the number of children per room.
Choice of rooms and associated rates: The Customer chooses with a click between the different rooms and rates available according to the information entered in the previous steps, including their essential characteristics, such as the room category on the previously chosen date, its price, its level of equipment, any Extras included for special offers, the cancellation conditions and the payment conditions. It is reminded here that the photos or perspectives included on the site are not contractual.
Choice of Extras: the customer can add with a simple click, depending on availability, one or more extras offered according to the information entered in the previous steps. These extras show rates, quantities and specific characteristics. By clicking on “add” or “add an item” the Customer completes the selection and entry of the items that are the subject of the online booking, without prejudice to being able to modify the elements of their booking by going back up in the booking process previously carried out.
Booking summary: display of the booking summary in a box on the left.
Finalisation of the booking: by clicking on the “confirm my booking” button, the customer validates the summarised and displayed elements making up their booking and causes to appear the fields needed for the Customer to enter their identity, their contact details, including postal address, email and telephone number, and the type of stay, as well as the payment method and the details of the bank card used for online payment or for a guarantee by bank card details depending on the rate chosen; the acceptance of these general terms; and the final validation of their booking by the Customer by clicking under the “Confirm booking” field at the bottom of the page. Before confirming their booking, the Customer may write, in a field dedicated for this purpose called “special requests”, a request for clarification or a special request, which is not contractually guaranteed by ARTUS HOTEL unless it replies in writing that the request has been registered, with the possibility of providing the requested service, including the indication of its rate where applicable, for acceptance by the Customer. By clicking on “Confirm booking” the customer pays, or gives their guarantee by bank card, depending on the rate they have booked. Last step: registration by ARTUS HOTEL of the booking made by the Customer and allocation of a related booking confirmation number.
5.3. FORMATION OF THE ONLINE CONTRACT
5.3.1. In accordance with articles 3.10 and 5.2.4, the Establishment Contract is formed at the time ARTUS HOTEL confirms the Customer's booking, including the allocation of the related reference number as stated in the previous article.
5.3.2. The formation of the establishment contract can only take place after the Customer has first chosen the content of their booking, which has been fully summarised to them in the last step of the booking process, has accepted these general terms and, finally, has validated their booking by clicking on the “Confirm booking” button. Failing this, the booking is considered interrupted and cannot produce any effect.
5.3.3. In all cases of online booking, a summary email is sent to the Customer at the email address they entered in the field provided for this purpose. This email constitutes an acknowledgement of receipt of the booking and the booking confirmation, which summarises the terms of the contract, the services booked, the prices, the price conditions relating to the selected rate, information relating to after-sales service and commercial guarantees if they exist, the procedures for exercising any right of withdrawal or cancellation, as well as the address of ARTUS HOTEL to which the customer may submit complaints.
5.4. OTHER BOOKING METHODS (NOT “ONLINE”)
5.4.1. Booking by telephone
5.4.1.1. Booking by telephone as defined below is made at the listed telephone numbers.
5.4.1.2. When the Customer makes a booking request by telephone, ARTUS HOTEL offers the available rates and related additional services according to the Customer's request for the dates they require. ARTUS HOTEL also requests a telephone number and an email address to which ARTUS HOTEL will send these general terms and conditions of sale as well as the summary of their booking request and, where applicable, the request for bank details for the purposes of registering their booking, with or without payment of the price, a deposit or a guarantee by bank card details during the booking process, depending on the applicable rate determined by the Customer at the time of their booking request.
5.4.1.3. All the information and conditions required by ARTUS HOTEL in response to the Customer's booking request by telephone constitute substantial formalities for the registration of the Customer's booking made by telephone. Failing this, the booking cannot be validated or confirmed.
5.4.1.4. By returning, at a minimum by email, the information required by ARTUS HOTEL, the Customer may not complain of the failure to register their booking, the establishment contract not having been formed due to their default in providing this information and conditions. Only written confirmation of the registration of the booking constitutes conclusion of the contract.
5.4.3. Booking by email
5.4.3.1. Booking by email as defined below is made to the email address shown on the pages of the site, namely info@artushotel.com
5.4.3.2. When a booking request is made by email, ARTUS HOTEL offers, by return email to the address from which the booking request is made, the available rates and related additional services, according to the Customer's request for the dates they require. ARTUS HOTEL sends them in the same return email these general terms and conditions of sale at their request as well as the summary of their booking request and, where applicable, the request for bank details for the purposes of registering their booking, with or without payment of the price, a deposit or a guarantee deposit by bank card details depending on the applicable rate determined by the Customer at the time of their booking request.
5.4.3.3. All the information and conditions required by ARTUS HOTEL in response to the Customer's booking request by email constitute substantial formalities for the registration of the Customer's booking made by email. If the Customer, having made a booking request by email, fails to meet the requirements expected under these general terms and conditions of sale of ARTUS HOTEL, the Customer may not complain of the failure to register their booking. Only written confirmation of the registration of the booking is deemed valid.
5.5 Right of Withdrawal / Cancellation by the Customer:
5.5.1. For Accommodation services (booking of rooms within an establishment or other types of accommodation), the Customer is reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts for accommodation services that must be provided on a specific date or during a specific period.
5.5.2. Without prejudice to the provisions referred to in article 5.5.1, the contractual conditions may, where applicable, depending on the content of the booking validated by the Customer, and as indicated for each rate, provide for a right of cancellation when the booking is made under the label “Flexible rates / Flexible rate”. In this case, the Customer has been able to read the related cancellation conditions. These conditions are also recalled during the various steps leading to payment.
5.5.3. If the specific conditions of the rate allow it, only for bookings made under the label “Flexible rates/Flexible rate” or under another label expressly mentioning the benefit of this right of cancellation, the Customer's right of cancellation must be exercised before 3 pm, two days before their arrival – Paris (France) time. Late notification of cancellation results in the application of late cancellation fees amounting to the first night of accommodation, plus any extras included in the Customer's booking, according to the applicable rate including all taxes in the booking validated by the Customer.
5.5.4. The right of cancellation defined in article 5.5.2 may be exercised by the Customer on the website www.artushotel.com, under the my account page, after logging in with their confirmation number or by email and password. The options tab then offers cancellation of the booking. By clicking on the OK button, the cancellation will take effect immediately and all packages associated with this booking will also be cancelled. A cancellation confirmation email will then be sent to the customer.
5.5.4.1 Depending on the offers selected by the Customer, cancellation by telephone is also possible. It must necessarily be accompanied by an email from the Customer and will be followed by a cancellation confirmation email from ARTUS HOTEL.
5.5.5. In the event of an interrupted stay, the entire agreed price will be collected, with no right to a refund, credit note or exchange for the Customer for the unused part of the stay in the establishment. In the case of bookings with payment during the booking process, no refund will be granted as a result.
5.5.6. Unless expressly provided otherwise, in particular where extras have been subscribed for this purpose, the customer must vacate their room before 12:00 noon on the day their stay ends. A late check-out may be offered subject to the hotel's availability. Additional fees may apply depending on the departure time. We invite you to contact reception to check availability and find out the applicable conditions. If the room is not vacated after the deadline, a fee equivalent to an additional night may be charged, depending on the category of room occupied and the rate in force for the date concerned. If no room is available, HOTEL ARTUS reserves the right to enter the room that has not been vacated in order to prepare it for new arrivals.
5.5.7. Without prejudice to the application of the right of cancellation under the conditions of article 5.5 for “Flexible rates/Flexible rate”, any failure of the Customer to present themselves at the establishment or no-show (booking not cancelled where a right of cancellation applies and customer not present) without prior notice to the establishment in order to take possession of the room they booked, constitutes release of their booking as a whole, implying that the booked night(s) are made available again, and automatically makes due the first night of the costs relating to the booked stay, including all the extras booked, all taxes included, without any right to a refund for the Customer.
5.5.8. The conditions referred to in articles 6 prevail for all booking methods: internet, email, telephone or social networks.
ARTICLE 6: RATES & PRICES
6.1. The prices relating to the booking of services are shown before and during the booking process. The prices are valid in real time and are displayed under the conditions set out in article 5.2.4. Likewise, for the other booking methods by telephone or email, the rates are valid at the time of the booking request made by the Customer. They are also accessible under the heading “view of available rates on the calendar”. In any event, the specific rate conditions linked to each rate/type of room, or additional services, appear next to each of the services that are the subject of the Customer's booking.
6.2. The prices shown are per room and per adult, it being specified that the rate chosen implies by default, and unless a specific “extra” is subscribed for this purpose, check-in by the Customer at 3 pm and check-out at 12 noon. At check-in, a credit card imprint and an identity document will be compulsorily requested. On check-out where the customer does not show up, ARTUS HOTEL reserves the right to debit the credit card left as an imprint at check-in.
6.3. Prices are subject to value added tax (VAT) and are displayed as amounts including all taxes at the rate in force at the time of booking confirmation, in Euros or in the currency selected by the customer. The prices displayed are only valid for the period indicated on the website.
6.4. If payment is made in a currency other than the currency of the customer's country of residence, exchange fees will be borne by the customer.
6.5. All bookings are payable in Euros as specified during the booking process.
6.6. Unless otherwise stated, additional services and other extras that may be selected are not included in the price. However, the price of these additional services validated in the Customer's booking is payable during the online or offline booking process where it is a rate other than the “Flexible rates/Flexible rate”. These rates are also subject to VAT at the rate in force at the time of booking, where applicable, depending on the regulations applicable to these categories of products or services at a rate other than that applicable to the booking of rooms.
6.7. Tourist tax: the amount of the tourist tax is provided per day and per person, for information only, and is subject to change. This tax, collected for the benefit of the city of Paris, is to be paid on site during the stay.
6.8. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically passed on to the prices indicated, in particular in the event of a change in the rate applicable on the day the stay and the Extras subscribed are consumed compared with the rates applicable at the time the booking was made.
6.9. If a rate implies that payment is made at the establishment on arrival or departure, and the customer's currency is not the same as that of the country in which the establishment is located, the amount debited by the latter may differ from the one communicated at the time of booking, given the possible change in exchange rates between the booking date and the dates of stay at the establishment.
6.10. Any object stolen from the room during the stay will be invoiced at the rate in force. Rates are available at the reception of each establishment.
6.11. In the event of damage to the room, the common areas or various objects, ARTUS HOTEL reserves the right to invoice the customer at the rate of the damage caused.
ARTICLE 7: PAYMENT
7.1. The Customer provides their bank details as a guarantee for the booking, except for special conditions or rates requiring online payment as stipulated during the booking process and, in particular, those offered under the labels “internet, best available rate”.
The entry of payment methods is secured by SSL encryption. The following information will be requested in order to finalise your bookings: card number, expiry date and visual cryptogram in the context of an online payment via the payment platform dedicated for this purpose. The same applies to the communication of the bank details required for bookings made by telephone or email according to the formal requirements, which imply either payment at the time of booking, or the requirement of a guarantee deposit by bank card imprint depending on the booking rate.
7.2. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where payment is debited at the time of booking, when it concerns certain rates subject to the requirement of payment during the booking process under the specific contractual conditions previously accepted by the Customer.
7.3. The provider chosen by ARTUS HOTEL to secure online bank card payments checks the validity of the customer's payment card. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error… In the event of difficulty or impediment, the customer must contact, on the one hand, their bank to identify the cause and, on the other hand, the establishment to confirm their booking and payment method.
7.4. If the customer books several rooms but payment, online and in any case during the booking process, is only required for one room, for example, in this case the payment card used on the payment platform makes it possible, on the one hand, to pay for the room concerned by the online payment and, in any case during the booking process, and on the other hand to serve as a guarantee for the other rooms.
7.5. At the time of online payment and in any case when it is required during the booking process, the amount debited at the time of booking includes: the price of the accommodation, the taxes linked to the accommodation, and the price of additional services or “extras”.
7.6. In the case of a rate subject to online payment, the debit is made at the time the Customer completes their booking by means of an online debit computer process.
7.7. Following the stay in one of the ARTUS HOTEL establishments and regardless of how the booking was made, an invoice is drawn up in duplicate by ARTUS HOTEL, one copy of which is handed over or sent by email to the Customer when they leave the establishment.
7.8. During the Customer's stay, where payment, online and in any case during the booking process, has not already been made, and if the amount of the Customer's invoice exceeds €400, the Management may require payment for the service provided in respect of the said stay in the forms provided for in this article 7.
7.9. Payment by cheque is not accepted, whether it concerns temporary accommodation services, and/or catering services and/or any other services or sales of products delivered by ARTUS HOTEL to the Customer during their stay in the establishment.
7.10 In any event, any “Extras” or other service that has been booked and delivered by ARTUS HOTEL during the Customer's stay and that has not been paid in advance at the time of booking must be paid by the Customer at the latest at Check-out.
ARTICLE 8: COMPLAINTS
8.1. For any complaint, the Customer is invited to send a letter or email to:
ARTUS HOTEL
34, rue de Buci
75006 Paris France
Email: info@artushotel.com
8.1. ARTUS HOTEL is bound by the guarantee of conformity of the services, under the conditions laid down in articles L. 111-2 of the Consumer Code, without prejudice to any additional contractual guarantee that may be agreed specifically between the parties, outside these general terms, under a written contract duly signed by the parties.
8.2. ARTUS HOTEL endeavours to ensure that the photographs, graphic representations and texts provided give as accurate an overview as possible of the accommodation, catering and other additional services offered. However, the Photographs are not contractual because, on the one hand, the different rooms, even when they fall under an identical rate, all have different dimensions, and, on the other hand, variations may occur, in particular due to a change of furniture, new decoration or any renovations. Subject to availability, except for a booking made with an express request for the allocation of a particular room that has been confirmed in writing to that effect by ARTUS HOTEL, the Customer cannot make any claim in this respect, provided these variations do not affect the essential characteristics of the service.
8.3. ARTUS HOTEL cannot be held liable for the non-performance or poor performance of the booking in the event of force majeure, the act of a third party, the act of the customer or the act of its partners such as unavailability of the internet network, impossibility of accessing the website, outside intrusion, computer viruses or, in the case of online payment, the refusal of the cardholder's bank to authorise the transaction.
8.4. Although ARTUS HOTEL offers an internet access service by wifi in the establishment, in the event of total or partial failure of this service not attributable to the establishment, for any reason whatsoever, during the stay in the establishment, this shall give the Customer no right to cancel the booking, nor to a refund of the booking, nor to any compensation whatsoever.
8.5. ARTUS HOTEL shall not incur any liability for any indirect and/or intangible damage, in particular loss of profit, loss of business, the act of a third party, the act of the customer or the act of its partners.
8.6. Hyperlinks on the website www.artushotel.com may refer to sites other than the ARTUS HOTEL site, which disclaims all responsibility for the content of these sites and the services offered.
8.7. The hotel declines all responsibility in the event of loss or theft of objects or cash in the common areas or in the room, if these have not been placed in the safe.
8.8 ARTUS HOTEL cannot be held responsible for damage caused by animals present in the establishment, which remain under the responsibility of their owner or keeper in accordance with the provisions of article 1385 of the Civil Code. ARTUS HOTEL reserves the right to invoice the owner or keeper at the rate of the damage caused.
ARTICLE 9: MEDIATOR
In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes, when the consumer has sent a written complaint to the professional and has not obtained satisfaction or a reply within two months, they may submit their complaint free of charge to the consumer mediator.
The mediator must be contacted within a maximum of one year from the initial complaint.
The CM2C mediator can be contacted directly online at the following address:
Or by post:
CM2C
49 rue de Ponthieu
75008 Paris
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with article 14 of Regulation (EU) No 524/2013, we inform the Customer that they also have the possibility of lodging a complaint on the online dispute resolution platform set up by the European Commission (ODR platform). The ODR platform can be accessed by clicking on the following link: https://ec.europa.eu/consumers/odr.
ARTICLE 11: DATA PROTECTION, PRIVACY, IMAGE RIGHTS
11.1. The information requested from the Customer during the secure booking process is mandatory where marked with an asterisk for Biografy Group, acting as data controller, and its providers (payment, online booking) acting on behalf of ARTUS HOTEL.
It allows the processing of the order, the management of the customer file and the management of the newsletter.
As regards the newsletter, the Customer may agree to receive by email or SMS special offers and information on any new service created by ARTUS HOTEL. They are informed that they may unsubscribe at any time by clicking on the link provided for this purpose in the email or SMS.
The information communicated to ARTUS HOTEL is kept for a period in accordance with the legal provisions in force.
In accordance with the provisions of law no. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended, each Customer has a right of access, rectification, objection and erasure of the information concerning them by contacting info@artushotel.com.
11.2 By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that ARTUS HOTEL may be required, for the proper performance of the Services, to collect their telephone data.
In accordance with article L. 223-2 of the Consumer Code, and law no. 2014-344 of 17 March 2014 on consumption, the Customer may register free of charge on the BLOCTEL telephone canvassing opt-out list (www.bloctel.gouv.fr) so as no longer to be canvassed by telephone. The Customer may register free of charge on this list on the website BLOCTEL.
11.3. The booking of nights and/or Extras in the establishment concerned and their consumption by the Customers and/or their companions, or even mere presence in the establishment, in no way authorises any audiovisual recording, filming or photography on the premises and outbuildings of the establishment, including the rooms, with a view to their commercial, promotional or advertising use, press relations or public relations, illustration of a website, etc., and more generally any collective use or use likely to involve a public. The interior architecture and the graphic creations decorating the common areas and the rooms of the establishment are protected by copyright, all rights in which are fully reserved. Any audiovisual recording session, filming, reproduction or representation of images including the premises and outbuildings of the establishment concerned other than for strictly private use is subject to the prior authorisation of ARTUS HOTEL on pain of infringement punishable, in particular, under the civil and criminal provisions of the Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These general terms are governed by French law.
12.2. Should any of the provisions of these general terms be declared null and void or ineffective, in any way and for any reason whatsoever, it shall be deemed unwritten and shall not entail the nullity of the other provisions.
All disputes that may arise between the parties in connection with the interpretation and/or performance of these general terms shall, failing an amicable agreement, be submitted to the exclusive jurisdiction of the competent court within the jurisdiction of the Paris Court of Appeal, except for disputes involving non-merchants for whom the statutory rules of allocation of jurisdiction apply.
12.3. Please note that all rooms are non-smoking. If you light a cigarette inside ARTUS HOTEL, we will be obliged to charge you a cleaning fee of 80 euros to your bank card.
12.4. Many decorative objects are placed in our rooms. If you like them as much as we do, you can buy them. If you happen to leave with one or more objects, ARTUS HOTEL will debit your bank card directly. Our rates are available at reception.
12.5. HOTEL ARTUS has some rooms accessible to people with reduced mobility. These rooms are allocated subject to availability. Please let us know your specific needs when booking so that we can check availability with the establishment.